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Privacy Policy

Last Updated: October 28, 2025

Introduction

Look, we get it - nobody really wants to read through pages of legal jargon. But your privacy matters to us at Lumivex Bastion Fitness, so we're gonna keep this as straightforward as possible. When you train with us, you're trusting us with more than just your fitness goals. We're handling your personal info, and we don't take that lightly.

This policy covers what data we collect, why we need it, and how we protect it. We're based in Toronto, Ontario, and we follow all Canadian privacy laws including PIPEDA (that's the Personal Information Protection and Electronic Documents Act, if you're curious). Bottom line - we're not here to sell your info or spam you with nonsense.

Alright, here's what we're collecting when you interact with us:

Personal Details

The basics - your name, email, phone number, address. We need this stuff to actually contact you and process your membership. Can't exactly send you class schedules without an email, right?

Health & Fitness Info

When you sign up for personal training or our Olympic lifting programs, we're gonna ask about your fitness history, any injuries, health conditions, and goals. This isn't us being nosy - it's critical for keeping you safe and designing programs that actually work for your body. Nobody wants a torn rotator cuff because we didn't know about your old shoulder injury.

Payment Information

Credit card details, billing info - the usual financial stuff. We use secure payment processors for this, so we're not just storing your card numbers on some random spreadsheet.

Usage Data

Check-in times, class attendance, program progress. Helps us track your consistency and see what's working. Plus, it's pretty motivating to look back and see how far you've come.

We're not collecting data just for the hell of it. Here's what we actually do with your info:

  • Running Your Membership: Processing payments, managing your account, booking you into classes. The fundamental stuff that keeps the gym running.
  • Personalized Training: Your coaches use your fitness data to build programs tailored to you. Cookie-cutter programs are for amateurs - we're building your fortress of strength here.
  • Communication: Sending you class schedules, program updates, nutrition tips, and occasional announcements. We won't blow up your inbox with daily emails though.
  • Safety & Health: Making sure our coaches know about any conditions or limitations you've got. This protects both you and us.
  • Improving Our Services: Analyzing what programs work best, what times are most popular, that sort of thing. It's aggregate data, not individual stalking.
  • Legal Compliance: Sometimes we gotta keep records for legal or regulatory reasons. Part of running a legitimate business in Canada.

We take security seriously - like, really seriously. Your data is protected through multiple layers:

  • Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols. That's the same tech banks use.
  • Secure Storage: Our databases are encrypted and stored on secure Canadian servers. No sketchy overseas data farms here.
  • Access Controls: Only authorized staff can access your personal info, and they're trained on privacy protocols. Not every trainer needs to see your credit card info.
  • Regular Audits: We regularly review and update our security measures to stay ahead of potential threats.
  • Physical Security: Our facility and computer systems are physically secured against unauthorized access.

That said, no system is 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll notify you immediately as required by Canadian law.

We're not in the business of selling your info. Period. But there are a few situations where we share data with third parties:

Service Providers

Payment processors, email service providers, scheduling software - the tools we use to run the gym. These companies are contractually obligated to protect your data and can only use it for the specific services they provide us.

Legal Requirements

If we're legally required to disclose information (court orders, law enforcement requests, etc.), we will. But we'll fight any request that seems overly broad or unjustified.

Business Transfers

If Lumivex Bastion ever gets sold or merged with another company, your data would be part of that transfer. But you'd be notified, and the new owner would have to honor this privacy policy.

We will NEVER: Sell your personal information to marketers, share your health data with insurance companies, or provide your contact details to random third parties for advertising. That's not how we roll.

Yeah, we use cookies. Not the delicious kind (though those are great post-workout). Here's the deal:

Essential Cookies

These keep the website functioning - remembering you're logged in, maintaining your session, basic stuff like that. Can't really opt out of these if you want the site to work.

Analytics Cookies

Help us understand how people use our site - which pages get visited most, where people drop off, etc. It's anonymous data that helps us improve the user experience.

Preference Cookies

Remember your settings and preferences so you don't have to set everything up every time you visit.

You can control cookies through your browser settings. Just know that blocking certain cookies might make parts of the site less functional.

Under Canadian privacy law, you've got some solid rights when it comes to your personal data:

  • Access: You can request a copy of all the personal data we hold about you. We'll provide it within 30 days.
  • Correction: If something's wrong or outdated, you can ask us to fix it. Keep your profile updated so we're working with accurate info.
  • Deletion: Want us to delete your data? You can request that, though we might need to keep some info for legal or accounting purposes.
  • Portability: You can ask for your data in a machine-readable format if you want to transfer it somewhere else.
  • Withdraw Consent: If you've given us permission to use your data for something specific (like marketing emails), you can withdraw that consent anytime.
  • Complaint: If you think we've mishandled your data, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, just shoot us an email at info@lumivexbastion.info or give us a call at (416) 555-0187. We'll get back to you within a reasonable timeframe.

We don't keep your data forever. Here's our general approach:

  • Active Members: We keep your data for as long as you're training with us, plus a reasonable period after (usually 1-2 years) in case you want to rejoin.
  • Financial Records: Tax law requires us to keep financial records for 7 years. Sorry, that's not us being difficult - that's the Canada Revenue Agency.
  • Health Information: We typically keep this for 7 years after your last visit, which is standard practice for health-related records in Ontario.
  • Marketing Data: If you've unsubscribed from our emails, we'll remove you from those lists immediately but might keep a record that you opted out so we don't accidentally re-add you.

Once the retention period's up, we securely delete or anonymize your data. When we say delete, we mean properly wiped - not just moved to a trash folder.

Our programs are designed for adults (18+), and we don't knowingly collect data from kids under 18 without parental consent. If we offer youth training programs in the future, we'll require parental or guardian consent before collecting any information from minors.

If you're a parent and think your kid has somehow provided us with personal information without your consent, get in touch immediately and we'll delete it.

Privacy laws change, our business evolves, and sometimes we need to update this policy. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top of this page tells you when the most recent changes were made. We encourage you to review this policy periodically, especially if you haven't looked at it in a while.

If you continue using our services after we've posted changes, that means you're cool with the updated policy. If you're not cool with it, you can cancel your membership - no hard feelings.

Got questions about this privacy policy or how we handle your data? Don't hesitate to reach out. We're here to help, not hide behind legal jargon.

Privacy Inquiries

Email: info@lumivexbastion.info

Phone: (416) 555-0187

Mail: 2845 Danforth Avenue, Toronto, ON M4C 1M3, Canada

We'll respond to privacy-related inquiries within 30 days, as required by Canadian law. Usually faster though - we check our emails regularly.

The Bottom Line

Look, we know privacy policies can be a drag to read through. But here's what it really comes down to: we respect your privacy, we protect your data, and we're transparent about what we do with your information. We're not some faceless corporation trying to monetize every bit of data we can scrape - we're a strength training facility that wants to help you reach your goals while keeping your personal info safe.

If you ever have concerns or questions, just ask. We're all about direct communication, whether it's about your training program or your privacy rights. Now let's get back to building that fortress of strength.